CUSTOMER SUPPORT

Now you can order and customize cigarette fixtures direct from our factory to your door. Factory Direct provides you with the most economical and versatile merchandising solutions for your cigarette displays!

Please feel free to make contact:

Email: customerservice@tobaccomerch.com
Phone: 1-866-440-3705

 

Limited Manufacturer’s Warranty

At The Miller Group, we make innovative, high quality products for the retail industry. We warrant this product to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of initial purchase (sales receipt is required for proof of purchase). If such a defect is discovered during the limited warranty period, we will repair or replace your product at no cost to you.

This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear.

For Warranty service please call 1-800-757-1112.

Return and Refund Policy

Thank you for shopping at Tobaccomerch.com. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 30 calendar days to return an item from the date you receive it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • You must have an authorization number for your return.

  • A 25% restocking fee will be assessed.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact us

If you have any questions on how to return your item to us and to obtain a Return Authorization please call 866.440.3705