Frequently Asked Questions
Do your fixtures require assembly?
No. All fixtures sold through Factory Direct arrive fully assembled and ready to load.
What is the difference between premium and wood merchandisers?
All shelves and components are interchangeable between Value and Premium merchandisers. The main difference is the frame structure. Premium merchandisers use a strong tubular steel frame, while Value merchandisers are built with a wood cabinet structure.
If I purchase a fixture, can it be changed in the future?
Yes. Our shelf locking system allows for easy adjustability, so retailers can update fixtures as product needs or tobacco categories change.
I purchased a unit without lights. What is required to add lights?
An LED panel kit can be added to our standard flip sign. It can be purchased separately and installed in just minutes.
Are there special sizes for header signs or price tags?
Header signs and price tags are sized to fit industry-standard sizes provided by tobacco companies.
What is required to change from a flat shelf to a pack pusher shelf?
The shelf molding is interchangeable. Remove the shelf molding, flip it 180 degrees, and add pack pushers, which are available under Accessories.
How are fixtures delivered to my store?
Items are shipped by UPS or LTL freight carriers. Freight shipments include inside delivery.
What is the difference between High Profile and Low Profile?
High Profile fixtures are freestanding floor fixtures. Low Profile fixtures are designed to fit on existing counters behind the register.
What does Factory Direct mean?
Miller manufactures the Factory Direct line of tobacco fixtures. Because you are buying from the manufacturer rather than a reseller, you benefit from factory-direct pricing on a U.S.-made product.
Do you make custom tobacco fixtures?
Yes. Miller has produced tobacco fixtures for more than 65 years and can customize fixtures to fit specific retail locations and merchandising needs.
What color are your fixtures?
Factory Direct program fixtures are black. Custom colors may be available for larger orders.